24-Hour Refund Policy

1. Why We Enforce a 24-Hour Policy

Unlike physical retail goods, IPTV streaming subscriptions provision dedicated high-bandwidth server capacity and license allocations on our cloud network the instant an order is finalized. Twenty-four hours provides ample time to thoroughly test your live sports streams, verify 4K quality, and confirm device compatibility.

2. Refund Eligibility Criteria (Within 24 Hours)

You are eligible for a full 100% refund within the initial 24 hours under the following circumstances:

• Persistent buffering or downtime that our technical support team cannot resolve after checking your DNS or app configuration.
• Hardware incompatibility where your specific smart device cannot decode the stream protocols despite technical assistance.
• Accidental duplicate payment charges via Revolut, credit card, or crypto.

3. Non-Refundable Scenarios

Refund requests will be denied under the following conditions:

• Requests submitted after 24 hours: Any request made beyond 24 hours from initial credential delivery will not be granted.
• Customer internet bandwidth issues (such as testing over unstable hotel Wi-Fi or connections slower than 15 Mbps for 4K).
• Account suspension resulting from violation of simultaneous connection limits or sharing credentials with unauthorized third parties.

4. How to Submit a Refund Claim

To claim your refund within the 24-hour guarantee window, simply contact our WhatsApp team with your transaction details: